Support
Help with the WhatsApp Icon
Questions or issues? Email contact@bklug.ai and we will get back to you. Common questions are below.
- How do I install it?
- Install the app from the Nuvemshop App Store and accept the permissions. The WhatsApp button is automatically added to your storefront. No theme editing required.
- How do I set my number and prefilled message?
- Go to My Apps in your Nuvemshop admin and open bKlug WhatsApp Icon. In the settings panel, add your WhatsApp number with the country code and the message shoppers send when they tap the button.
- Can I add more than one number?
- Yes, up to 5. Each contact has a name (such as "Customer Support"), a WhatsApp number, a short card label (such as "Help with an order"), and its own prefilled message. With one contact the button opens WhatsApp directly. With several, it opens a popup where the shopper chooses who to message.
- Can I change how the button looks?
- Yes. Show it as icon only, icon plus the WhatsApp word, or icon plus your own custom text. Change the button and text colors, place it bottom left or bottom right, and adjust its size and spacing from the screen edges.
- Can I show it only on desktop or only on mobile?
- Yes. Desktop and mobile each have their own show or hide toggle, so you can run the button on one and not the other.
- Can I customize the popup?
- Yes. When you have multiple contacts, you can edit the popup title and subtitle, and its background, text, accent, hover, and border colors. Each contact appears as a compact card with a WhatsApp button.
- What is the inactivity auto-open?
- An optional trigger. When enabled, the contact popup opens on its own if a shopper has not interacted with the page for a set time (20 seconds by default). The timer resets when they scroll, click, or touch the screen, and it runs only once per page view.
- Can I set business hours?
- Yes. Turn on business hours and choose the days, the opening and closing time in 24-hour format, and an optional timezone (such as America/Sao_Paulo). You can also show an availability note: one message during business hours and another outside them.
- Will it slow down my store?
- No. The button is a small amount of CSS and JavaScript that loads on the shopper's device. There is no call back to our servers when a page loads.
- Does it collect my customers' data?
- No. The button opens WhatsApp directly on the shopper's device. It sets no cookies and sends no visitor data to bKlug. See the privacy policy for details.
- How do I remove it?
- Uninstall the app from your Nuvemshop admin under My Apps. The button disappears from your storefront right away.
Still stuck? Email us and we will help.contact@bklug.ai