Support
Help with the WhatsApp Icon
Questions or issues? Email contact@bklug.ai and we will get back to you. Common questions are below.
- How do I install it?
- Install the app from the Nuvemshop App Store and accept the permissions. The WhatsApp button is automatically added to your storefront. No theme editing required.
- How do I set my number and prefilled message?
- Go to My Apps in your Nuvemshop admin and open bKlug WhatsApp Icon. In the settings panel, add your WhatsApp number with the country code and the message shoppers send when they tap the button.
- Can I add more than one number?
- Yes, up to 5. Each contact has a name (such as "Customer Support"), a WhatsApp number, a short card label (such as "Help with an order"), and its own prefilled message. With one contact the button opens WhatsApp directly. With several, it opens a popup where the shopper chooses who to message.
- What is the ask-a-question bar?
- A second style, in place of the round button. Instead of an icon in the corner, the shopper sees a centered field at the bottom of the store and types their question right there. The question travels as the first WhatsApp message, so the conversation opens with context. You can offer up to 3 ready-made suggestions to tap.
- How does the QR code work?
- Desktop only. When a shopper sends their question from a desktop browser, the bar shows a QR code to scan with their phone and continue the conversation on the device their WhatsApp is on. Anyone already using WhatsApp on the computer gets a button to open it directly. On a phone there is no QR: the bar opens WhatsApp straight away.
- Can I change how the button looks?
- Yes. There are two styles. The round button can show as icon only, or as icon plus a label beside it (the word WhatsApp by default, and you can change it). The other style is the ask-a-question bar: a centered field at the bottom of the store. You choose separately what appears on desktop and on mobile, so you can run the bar on one and the round button on the other. Either way you can change the colors, position, size, and spacing from the screen edges.
- Can I show it only on desktop or only on mobile?
- Yes. Desktop and mobile each have their own show or hide toggle, so you can run the button on one and not the other.
- Can I customize the popup?
- Yes. When you have multiple contacts, you can edit the popup title and subtitle, and its background, text, accent, hover, and border colors. Each contact appears as a compact card with a WhatsApp button.
- What is the inactivity auto-open?
- An optional trigger. When enabled, the round button opens its contact popup on its own if a shopper has not interacted with the page for a set time. With a single number the popup shows just that one. The ask-a-question bar is never opened this way, because it is already on screen and already asking. The timer resets when they scroll, click, or touch the screen, and it runs only once per page view.
- Can I set business hours?
- Yes, and per day of the week: each day has its own opening and closing time, so Saturday can close earlier than a weekday. The timezone is prefilled from your browser and can be changed. You can also show an availability note: one message during business hours and another outside them.
- Will it slow down my store?
- No. The button is a small amount of CSS and JavaScript that loads on the shopper's device. There is no call back to our servers when a page loads.
- Does it collect my customers' data?
- No. The button opens WhatsApp directly on the shopper's device. It sets no cookies and sends no visitor data to bKlug. See the privacy policy for details.
- How do I remove it?
- Uninstall the app from your Nuvemshop admin under My Apps. The button disappears from your storefront right away.
Still stuck? Email us and we will help.contact@bklug.ai